The Frictionless Experience: The podcast where we slay friction one episode at a time  Listen to the podcast

Last year, we helped leading online & omnichannel brands uncover an unbelievable $2.7 Billion in conversion improvement opportunities.

Marriot
Boohoo
Moxy
Burton
Aloft hotels
La quinta
Primeline
Barclays
Vacasa
Wingate
Courtyard hotels
Ballard designs
Lowes
Garnet hill
Staples
Kate spade
Living spaces
Kaiser Permanente 2008
Radisson hotels
Equifax
Hawthorn suits
Gaylord
Dicks
Residence inn
St regis
Urban outfitters
Zales
Chewy
Aetnahealth
Diamonds direct
Lululemon
Walgreens boots alliance
Home depot

Any roadblock or detour on your customer’s web journey kills conversions. Use Blue Triangle to ID and prioritize solutions.

Go from Guessing to KNOWING

Every friction point kills your conversions. But some friction points cost you more. Find out which.

Blue Triangle's revenue-loss dashboard uniquely calculates the real business impact of friction-generating problems on your website or app (slow pages, errors, bad links, out-of-stock items, etc.) with customer journey analytics to take the guesswork out of optimizations.

So you'll know the dollar value of every friction point and how much you'll recapture by resolving friction to maximize conversions.

Go from Guessing to KNOWING

Go Beyond Alerts to INSIGHTS

Get a pulse on every factor impacting customer experiences with a unified customizable dashboard.

Every friction point is not the same. Nor is every conversion rate or revenue improvement opportunity.

By tracking technical, security, business, and marketing KPIs in a single platform, Blue Triangle unites all teams to deliver frictionless digital experiences. 

Digital experience monitoring is just the start. Imagine the power of business intelligence to tell you:

Only by quantifying friction can you resolve issues before it impacts your search traffic, paid media efficiency, and conversion rates. 

Go Beyond Alerts to INSIGHTS

Evolve from Finger Pointing to PINPOINTING

Identify the cause of website and app friction to make fixes, faster.

Are you fixing the right problems at the right time? Resolving issues that don't generate more revenue wastes time and resources.

But whose fault is it? Truth is nobody owns resolving friction. Everybody does. And any team can unknowingly add friction to the customer journey.

Working in silos with disparate tools provides only partial insights and cannot map friction to revenue loss. Blue Triangle works with your existing tools to uncover hidden, revenue-robbing friction. With customer journey analytics, you can:

Evolve Finger Pointing to PINPOINTING

Replace Hunches With PROOF

Validate the ROI and business impact of your digital experience optimizations.

Any observability, session replay, or marketing analytics solution can tell you if your technical issues have been resolved. But has the customer experience improved? Did it result in more conversions?

Only Blue Triangle validates that your remediation efforts achieved or exceeded the expected outcomes because only Blue Triangle starts by quantifying your revenue opportunity and ends by proving ROI

How much ROI? Our clients average a 13.4x ROI boost from resolving friction we revealed.

Replace Hunches with PROOF

See How Your Website Measures Up

Does your website fare well against the speed and performance of your peers? Dare to compare with our industry benchmarks powered by synthetic monitoring.

What is customer journey friction stealing from you?

Revenue-robbing friction doesn't just cost you. It funds your competitors. How much are you losing?

Recent Posts

Why Digital Friction is a Big League Problem

Learn how to unify teams, eliminate costly friction, and improve conversions by prioritizing user experience and quantifying its business impact.

Why Earning Customer Trust is the First Step to Digital Success in B2B Purchases

Learn how to earn customer trust in B2B digital purchases, create frictionless experiences, and drive revenue with these 5 principles.

Enhanced Mobile Native App Support with Blue Triangle

Enhance mobile app development with Blue Triangle to quantify friction impacting the user experience, optimize conversion rates, and maximize revenue.

How to Begin Your Tool Rationalization Journey

Discover the 3-step approach for maximizing investments and achieving measurable results in this era of tools rationalization and budget scrutiny.

Silent Conversion Killers are Secretly Costing You Millions in Lost Revenue

Friction costs millions. Learn about Continuous Experience Optimization and how Blue Triangle can quantify and resolve friction to increase conversions.

3 Strategies to Overcome Developer Bias and Product Bias

Learn how to overcome developer bias and product bias to create a frictionless digital experience for users.

The Cost of Unresolved Friction in Your Customer's Journey

Unresolved friction in the customer's journey can cost businesses lost conversions and revenue. Learn how to identify and address friction points.

Mastering the Art of Product Management to Remove Digital Friction

Learn the secrets of mastering product management to create frictionless user experiences that drive conversions, revenue, and customer loyalty.

How Employee Experience Impacts Your Bottom Line and Customer Success

Discover the impact of employee experience on your bottom line. Learn from expert Dennis Perpetua on how to create a frictionless digital workplace.

A Disruptive Marketer and Data Punk's Take on Analytics and Design

Learn from data and design visionary, Geoffrey Colon, as he shares insights on using analytics and creativity to create frictionless user experiences.

How Herd Mentality Can Kill Innovation

Discover how herd mentality can hinder innovation and creativity in digital experiences. Explore strategies to design truly frictionless experiences.

5 Ways to Increase Conversion Rates from the Site Traffic You're Already Getting

Optimize your site's existing traffic and increase conversions without spending more on ads. 5 strategies to reduce friction and maximize your marketing.

5 Ways the Financial Services Industry Benefits from Delivering a Frictionless Experience

Discover the power of a frictionless experience in financial services. Learn how it benefits businesses, customer experiences, conversions, and trust.

How Quantifying Site Friction with Blue Triangle is Like Fine-Tuning a Formula One Race Car

Explore how reducing friction on sites and apps can lead to higher conversions and revenue. See how quantifying friction guides companies to maximize ROI.

Debunking 7 Myths About Website Speed and the User Experience

Discover the truth about website speed and user experience. Debunking 7 myths, we reveal the importance of web optimization and continuous improvement.

Strategic Design Thinking in the Phygital Age: An Interview with Paul Stonick

Discover how design and aesthetics can elevate customer experiences and drive business value in the Phygital Age on The Frictionless Experience podcast.

Interaction to Next Paint (INP): Does it Really Matter? Here's Everything You Need to Know

Learn why Interaction to Next Paint (INP) matters for your business and user experience. Optimize INP now with Blue Triangle for a frictionless experience.

Frictionless Experience is an Investment Worth Making

Discover why investing in a frictionless user experience is crucial for businesses to increased conversions, revenue, and customer loyalty.

Cyber Monday 2023: The Fastest and Slowest Retail Websites

Cyber Monday 2023 shattered records with $12.4 billion in online sales driven by discounts and BNPL. Find out the fastest and slowest retail sites.

Black Friday 2023: The Fastest and Slowest Retail Websites

Black Friday 2023 saw record-breaking online spending, with $9.8 billion in sales. Discover the fastest and slowest retail websites and cost of friction.